Frequently Asked Questions
Everything you need to know about buying and selling ultra-luxury fashion.
How do you guarantee the authenticity of your items?
Every item goes through a rigorous multi-step authentication process by our team of in-house experts before it is listed for sale. We offer a 100% lifetime authenticity guarantee.
What is the condition of the items sold on FASHIONPHILE?
We specialize in pre-owned luxury goods. Each item is assigned a condition rating ranging from 'Giftable' to 'Fair,' with detailed descriptions and high-resolution photos highlighting any wear.
What is your return policy?
We offer a 15-day return policy for most items. The item must be in the same condition as when it was received, and the FASHIONPHILE authenticity tag must remain attached.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international shipping times vary by destination and customs processing.
Do you offer payment plans?
Yes, we offer flexible payment options through Affirm and our own Reserve luxury layaway program, allowing you to pay for your purchase over time.
How do I sell my luxury bags and accessories to you?
You can get a free quote by submitting photos of your items through our website. Once you accept our offer, ship your items to us for free, and get paid via check, direct deposit, or store credit.